A modern and effective way to resolve conflicts is through a neutral third party, the mediator. Their main goal is to help the parties find a mutual solution that considers the interests of each without the need to go to court or other administrative bodies.
Mediation is conducted with the mutual consent of the parties, in the form of joint or separate meetings, which can take place either in person or online. The procedure is based on the principles of:
- voluntariness;
- confidentiality;
- neutrality, independence, and impartiality of the mediator;
- equality of rights of the parties;
- compliance with the requirements of the Law of Ukraine "On Mediation", the norms of professional ethics, and the terms of the Agreement to Mediate.
The role of the mediator:
- organizes the negotiation process and ensures equality between the parties;
- helps participants express their thoughts, emotions, and needs;
- facilitates mutual understanding and the search for realistic solutions;
- pays attention to the interests of children involved in the conflict;
- offers consultation to the parties about their rights, obligations, and the formalization of the results of the procedure.
The parties may agree on interim solutions, test them, and restore trust. The final agreements are documented either orally or in writing, depending on legal requirements and the nature of the agreement.